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US Customs Custodial Supervisor

Job Summary:
The US Customs Custodial Supervisor is responsible for providing support services as needed in their enclave.  Responsibilities include training workers and to help them reach their employment goals.  Demonstrates the ability to make decisions independently and ensure that contracts are completed on time, within budget and per customer standards.
Essential Functions:
  • In collaboration with the Government Contract Manager implements, oversees and completes all tasks outlined in the scope of work for each site.  Sets a positive example for the crew via demeanor, interactions and attendance.
  • Accurately keeps attendance records, timesheets, job codes, job assignments, worker documentation/programs/goals and any other documentation necessary as determined by the supervisor.
  • Assists in the training of workers with tasks and help them to improve their productivity and performance.
  • Maintains the highest quality and customer service standards to ensure that contracts are completed on time, within budget, and per customer standards.
  • Ensures that all workers are treated with dignity, respect, and provided with ample opportunities to meet their individualized goals.
  • Assists staff in developing and implementing the workers individual goals and objectives as appropriate.
  • Monitors and records work behaviors per recipients planned programs, including Situational Assessment, Work Adjustment Training, Medicaid, or Individual Service Plans.
  • Works closely with the Rehab Training team to provide documentation and information for worker ISP’s.
  • Immediately notifies the Project Manager when there is a problem.
  • Establishes and maintains excellent customer relations with vendors, business contacts, other community partners, as well as with NWW’s Board of Directors, directors, managers, staff and workers.
  • After proper training, will operate all primary equipment such as automatic floor scrubbers, power vacuums, floor strippers, etc.
  • Assists with developing task analysis for specific jobs that a worker will perform, including assisting and completing production time studies required for the enclave site.
  • Ensures contracts are set up according to the time studies consistently, including thorough knowledge of material storage areas.
  • Ability to supervise workers in multiple locations and/or contracts during the course of any day at the community enclave site. 
  • Ability to supervise, prioritize and perform multiple tasks to meet customer demands.
  • Assists in other enclaves as needed.
  • Completes projects under tight deadlines even when there are competing requirements and changes in assignments.
  • As appropriate, responsible for transporting workers to and from the workshop.
  • Maintains a safe working environment at the community enclave site which includes knowledge of the community business safety rules and procedures. 
  • Responsible for teaching the workers all of the safety rules and procedures.
  • Coordinates and works closely with the community business supervisor to ensure all company expectations are met.
  • Participates in meetings, retreats, in-services, workshops, conferences, and committees as required.
  • Arrives to work on-time, prepared and with a positive attitude.
  • Maintains accurate time records and related documentation and submits paperwork by established deadlines.
  • Adheres to the policies and procedures of NWW.
  • Represents agency standards for dress, grooming and demeanor.
  • Accepts and performs other duties as required.
Minimum Education and Experience:
High School Diploma or GED.
Preferred Experience:
  • Two (2) years’ experience in the human service field or custodial service in an industrial environment.
  • One (1) year experience in supervisory role in similar field.
Work Environment:
This job operates in a professional office environment. While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to outside weather conditions
Physical Demands:
The physical demands described below are representative of those that must be met by the employee to successfully perform this position’s essential functions.
While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing all day. The employee must frequently lift and move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Physical requirements include:
  • Ability to lift a minimum of 50 pounds;
  • Ability to stoop and bend;
  • Ability to stand an entire work day; and,
  • Ability to use full range of motion.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Disability Specifications:
NW Works will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
Equal Employment Statement:
NW Works, Inc. is an Equal Opportunity Employer and has a non-discrimination policy prohibiting discrimination in employment and the provision of services on the basis of the fact or perception of race, color or creed, religion, ancestry, national origin, sex, sexual orientation, age, marital status, disability status, protected veteran status or status with regard to public assistance.
NWW strictly follows the guidelines of Executive Order 11246 and our affirmation action plan is available for your review upon request.