Position Details Position Title: Case Manager Position Type: Full-Time (Non-Exempt) Reports To: Programs Director Department: Programs About Us The Winchester Rescue Mission (WRM) is committed to providing comprehensive support and services to individuals experiencing homelessness and crises. Rooted in a Christ-centered foundation, our mission is to offer healing from the past, help for the present, and hope for the future through restored dignity and relationships. We seek to serve each individual with compassion, grace, and purpose, empowering them through holistic programs and strong community partnerships. Position Summary As the Case Manager of the Winchester Rescue Mission, you will hold a pivotal role responsible to provide individualized support to clients, helping them navigate and access services that lead to stability and self-sufficiency. Reporting directly to the Programs Director, you assess client needs, develop and implement case plans, and coordinate with community resources to ensure clients receive holistic support. This position will ensure alignment with the organization's mission statement and core values of hospitality, ownership, passion, excellence, faith, unity, and learning. Key Responsibilities For Client Assessment and Support, you will conduct comprehensive assessments to identify client needs, strengths, and goals. You must develop and implement personalized case plans tailored to each client's needs, provide ongoing support and guidance to residents (including crisis intervention and emotional support), and monitor client progress and outcomes, adjusting plans as necessary to promote long-term self-sufficiency. Regarding Service Coordination, you will connect clients with appropriate community resources, such as housing, employment, Social Services, mental health, and healthcare services. You will also monitor and evaluate the effectiveness of services provided to residents, and maintain accurate and up-to-date case records, documentation, and progress notes. In the area of Advocacy and Referral, you will advocate on behalf of clients to access necessary services and resources, facilitate referrals to external agencies and support services, and assist clients in understanding and navigating complex systems, including public assistance programs. For Program Development, you will contribute to the development and improvement of case management programs and services. You will collaborate with other team members and community partners to enhance service delivery, and participate in staff meetings, training sessions, and professional development opportunities. Ensuring Compliance and Reporting involves complying with organizational policies, procedures, and regulatory requirements, preparing and submitting reports on case management activities, client progress, and program outcomes, and maintaining confidentiality and adhering to ethical standards in all interactions with clients. These key responsibilities are not all-inclusive, and are subject to change at the discretion of the CEO. Other responsibilities may be assigned as necessary to meet the needs of the organization. All WRM positions are subject to a background check to ensure compliance with insurance requirements. Qualifications A Bachelor's degree in social work, nonprofit management, public administration, or a related field is required, though an advanced degree is highly desirable. A minimum of two years of experience in case management or related roles is required, preferably in a nonprofit organization. You must have an understanding of case management best practices, social services, and proficiency in case management software. We look for strong alignment with Winchester Rescue Mission's faith-driven core values. You should possess excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate team members to achieve organizational goals while upholding the organization's mission and core values. Outstanding written and oral communication skills, strong problem-solving and decision-making skills, and the ability to prioritize tasks and manage time effectively are essential. You must be able to work independently and as part of a team, be flexible and able to handle a wide range of tasks, and be discreet, diplomatic, and display strong interpersonal skills. Excellent administrative and organizational skills with strong attention to detail, as well as a good understanding of Winchester and the surrounding area, are required. Working Conditions This is a full-time position requiring full-time hours, with some weekend hours per CEO discretion. The work location is 435 N Cameron Street or 2655 Valley Avenue in the City of Winchester. Regular attendance at Mission meetings and training sessions is required.
Winchester Rescue Mission
