Part-time Front Desk Receptionist

NW Works Mission:

Our mission is to empower adults with disabilities and individuals with barriers to employment to build skills and secure and sustain meaningful employment.

Job Summary:

NW Works is seeking a part-time Receptionist and Scheduler to join our team. The ideal candidate will be the first point of contact for our service participants and visitors, providing exceptional customer service and ensuring smooth operations in the office. Additionally, this role will involve managing schedules, appointments, and assisting with administrative tasks as needed.

Essential Functions:

• Responsible for performing front office duties that include answering telephones and greeting visitors; Maintains and coordinates the general correspondence of the organization; and assist workers by selling bus tickets, giving change, and as needed, responds to other requests made by our workers.
• Responsible for individuals while they are in the front lobby area.
• Responsible for checking individuals in and out through the Vertex system.
• Responsible for incoming mails, including delivery of shipments from various carriers are distributed to the appropriate personnel.
• Responsible for maintaining the conference room reservations and communicating pertinent information regarding this to staff.
• Ensures that the front lobby and receptionist desk area is organized and clutter free.
• Provides a wide range of administrative support to the Office Coordinator
• Establishes and maintains excellent customer relations with both internal and external customers, including community partners, funders, the NW Works Board of Directors, Leadership team, staff members and service participants.
• Completes projects under tight deadlines even when there are competing requirements and changes in assignments.
• Participates in meetings, retreats, in-services, workshops, conferences, and committees as required.
• Arrives to work on-time, prepared and with a positive attitude.
• Maintains accurate time records and related documentation and submits paperwork by established deadlines.
• Adheres to the policies and procedures of NW Works.
• Represents agency standards for dress, grooming and demeanor.
• Accepts and performs other duties as required.
• Must have the ability to transport clients on an as needed basis.
• Will work with Programs Team on scheduling projects.
• Responsible for electronic vehicle check-out/inspection for NW Works company vehicles.

Minimum Education and Experience:

• High School Diploma or GED required.
• Proven experience in a customer service or administrative role.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Work, Excel, Outlook, etc.).
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize tasks effectively.
• Professional appearance and demeanor.
• Punctuality and reliability.

Schedule: 7:00am-3:00pm Thursday and Friday

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

The physical demands described below are representative of those that must be met by the employee to successfully perform this position’s essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Disability Specifications:

NW Works will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

Equal Employment Statement:

NW Works, Inc. is an Equal Opportunity Employer and has a non-discrimination policy prohibiting discrimination in employment and the provision of services on the basis of the fact or perception of race, color or creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, marital status, disability status, protected veteran status or status regarding public assistance.

NW Works strictly follows the guidelines of Executive Order 11246, and our affirmative action plan is available for your review upon request.